1-9-12

“To the owners of Rowland Air,

I have been meaning to write to you since we had our heating and air conditioning replaced. Kevin is the reason I am writing this letter. He is a rare breed in today’s work force. He was upbeat with his workers. He had fun doing his job and that made his team enjoy the job they were doing. Excellent work ethic, honest, high standards. He wanted everything to be right. He delivered on his promises. He stayed on the job and made sure everything was done right. He represents your company in a very positive light. My parents owned their own businesses and did quality work. So, I know what quality is and is NOT. We interviewed three companies before selecting Rowland Air. I hope you can reward Kevin in a way he would like as he truly deserves it! I am taking the time to let you know he exceeded our expectations. He is an outstanding employee you should be very proud to have him on your staff.

Sincerely,

Frank and Faith Montana”

 

 

8-13-11

“I am so impressed with the job
that Eric & Kenny did on my air conditioner.on August 10, 2011. Not only are your rates reasonable. But the job was done both quickly and efficiently.

I noticed a particular training procedure Eric was using when he talked to Kenny about what was needed. I have a lot of respect for his method of treating his partner as an equal. I had a job of training teenage kids in a high school library and I know that when you want a job done well your training takes a certain way to communicate it. Eric did just that. He got team work from his work partner. Thank you, thank you, thank you for your professionalism and a job well done.

Rowland Air, will be the one resource that I will recommend to family and neighbors.

Sincerely,
Irene Marchetta”

8-15-11

“To Whom it may concern

I just wanted to let you know that I’ve been having issues with my A/C blowing the breaker so I contacted Rowland Air after reading a great review online. Your tech Michael Avalos came, out, was very prompt, extremely professional, and quickly diagnoised the situation as a faulty breaker (which I replaced and is working top notch now).

I just wanted to let you know that I will be recommending your services to everybody I know and you’ve made a customer for life!

Thank you so much, keep up the good work over there!”

7-22-11

“I purchased a RUDD 5 ton 14.5 SEER Air system which included a 2 stage variable speed furnace, which replaced our 24-year old Lennox system which was failing me.
Michael not only helped me choose the system which would do the job, but gave me a fair price from the beginning. Other contractors wanted to undercut his price once they knew I was buying from someone else. They did not give me a fair price to begin with.
Your installers led by Jessie, worked fast and did a great job. I know quality work when I see it. The system cools fast and the cool air settles at a greater distance using the existing ducting.
The evening after the R-214a was installed the cooling went out. The condenser fan motor had failed. Jessie came to the rescue the very next day and replaced the motor and we were back to a cool house.

Thank you for the great work, which is only result of your very well trained and professional staff.”

David and Phyllis White
Santa Clarita, CA

7-23-11

“This letter is to compliment the excellent work that was done by your 3 employees: Saul, Jesse and Jaime. They were hard working, fast, polite, courteous, helpful and knowledgeable about the installation and operation of our new A/C – furnace. When the job was complete they left the house as clean as it was when they arrived. Thank you.”

Gary Gilbert

7-20-11

“The employees of Rowland Air provide great service. The installation of our heater was done with great care and pride of workmanship. Jaime and Gabriel were very hard working and dedicated employees.”

Al and Marie Graham

4-1-09

“I was extremely pleased with the outstanding service that I received with your company last week. I was impressed with your efficiency, professionalism and the high quality of work that was put into installing my heating and air conditioning system. I am looking forward to future service with you. I am also highly recommending your company to all of my friends!”

Regards,

L.R.
Studio City, CA

6-1-09

“We couldn’t have had a better experience with Larry, and with Eric & his crew. They were professional, knowledgeable, and clean! They did what they said they would, for the price they said, at the time they said. They were polite, took time to explain our options, and were extremely thorough. We highly recommend Rowland Air.”

Thank you!

J. and B. Honadel

7-20-09

“Thank you for putting in our new condenser today, your two service people were very kind, and things were done on timely basis, and every thing was cleaned up afterwards. Your company is very professional and my husband and I are very pleased with the results. I also like the fact you called and let me know you were running late today, not too many service people do that these days. I’ll refer all my friends, and family members to your business.”

Respectfully yours,

J and P Temes

11-20-09

“Dear Rowland Air,
Wow! Where do we start! From the very start of this MAJOR project to the very end,we knew we had made the best decision to go with Larry Rowland. Outstanding customer service from the best price to a full professional crew that arrived daily on time in clean uniforms. Larry and his crew always returns you calls (usually within minutes!)and no question was too small to answer. The high quality of work and equipment will last for years to come. I would highly recommend 110% to only use Rowland Air to all our friends and family from here on out! Thank you for the perfect new air and heat in our 55 year old home.”

Thank you!

J.K Gramza
Saugus, CA

5-15-2010

“I can not say enough about your company! Your technicians are helpful, on time and very professional. I know I can call you anytime and you will be out ASAP to help! Quality work always!”

Sincerely,

Dana L.
Rosamond, Ca

8-24-2010

“Eric and his team did a fantastic new central a/c installation today (8/24/10)in my home in Stevenson Ranch. Eric is a top professional in the HVAC field and extremely knowledgeable. Eric is very customer friendly and HONEST which is rare to find these days. I will recommend Rowland to anyone who has a heating and cooling problem. Please feel free to call me anytime with a recommendation. Also, the entire team was fast and left my house clean.”

Stanley H.
Calabasas, CA

To Whom It May Concern:

“I just wanted to write a note of appreciation and commend your employee, Tim, for superb work. Tim came out to our house about three times to fix our refrigerator water leak. Each time, he called ahead and let us know he was on his way. While at our house, he was very professional and friendly towards our dog and children. When at first he wasn’t sure what was causing our leak, he never became irritable or frustrated, but instead tested and replaced various parts to try to fix the problem. He did not want to leave our house until he was absolutely sure the problem was solved. He charged us a fair price for his service, even though he was here over the course of a few days.
I hope that you know how fortuntate you are to have such an honest and hardworking employee. We will definitely call your company again in the future and request Tim!”

Happy Easter and best of luck to you,
Wendy Gaxiola